Privacy Policy

Last updated:

Introduction

At flexdetox, we respect your privacy and do everything we can to protect your personal data. This privacy policy explains how we handle the personal data we collect and process in the context of our florist and bouquet services.

What Data We Collect

We collect the following personal data:

Name and contact details (address, phone number, email address)
Order details and preferences for flowers and bouquets
Payment information for processing transactions
Delivery addresses for delivering flowers
Communication with our customer service
Website user data and browsing history (via cookies and tracking technologies)
IP address and device information for security and analysis

How We Use Your Data

We use your personal data for:

Processing and delivering your flower orders
Sending order confirmations and delivery updates
Providing customer service and support
Improving our products and services
Complying with legal obligations
Marketing and advertising purposes (with your consent)
Website analysis and user statistics
Personalized advertisements and remarketing (with your consent)

Data Security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, and unauthorized access. All data is stored securely and only accessible to authorized personnel.

Sharing Of Data

We do not share your personal data with third parties, except:

With delivery services for delivering your flowers
With payment providers for processing payments
With advertising platforms such as Google Ads for showing relevant advertisements (only with your consent and in anonymized form)
With analytics providers for analyzing website usage (in anonymized form)
When we are legally required to do so

Advertising and Marketing: We may use services such as Google Ads to show relevant advertisements. These services use cookies and similar technologies to identify your interests and display personalized advertisements. You can withdraw your consent for these processing activities at any time via your browser settings or our cookie policy.

Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights:

Right of access: You have the right to know what personal data we process about you
Right to rectification: You can have incorrect or incomplete data corrected
Right to erasure: You can request deletion of your personal data
Right to restriction of processing: You can request restriction of the processing of your data
Right to data portability: You have the right to receive your data in a structured format
Right to object: You can object to the processing of your data for direct marketing purposes
Right to withdraw consent: If processing is based on consent, you can withdraw it at any time
Right to lodge a complaint: You have the right to lodge a complaint with the Data Protection Authority (DPA)

To exercise your rights, you can contact us via the contact details at the bottom of this policy. We will respond to your request within one month.

Retention Period

We do not retain your personal data longer than necessary for the purposes for which it was collected, or as required by law. Order data is retained for administrative and tax purposes.

Cookies And Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your user experience, for analysis purposes, and to show relevant advertisements. We use, among others:

Functional cookies: Necessary for the functioning of the website
Analytical cookies: For analyzing website usage and improving our services
Marketing cookies: For showing personalized advertisements via platforms such as Google Ads

For detailed information about which cookies we use and how you can manage them, we refer you to our cookie policy. You can change your consent for marketing cookies at any time via the cookie settings.

Google Ads And Remarketing

Our website uses Google Ads for online advertising. Google may place cookies on your device to show relevant advertisements based on your visit to our website. These technologies help us to:

Show relevant advertisements to users who have visited our website
Measure the effectiveness of our advertisements
Optimize our marketing efforts

Google uses this data according to their own privacy policy. You can opt out of personalized advertisements via Google Ad Settings or via the settings in your browser.

Changes

We reserve the right to modify this privacy policy. Changes will be published on this page with an updated date.

Contact

For questions about this privacy policy or about the processing of your personal data, you can contact us:

Flexdetox
Kerkstraat 151a
1017 GG Amsterdam
Netherlands
Phone: +31 20 223 1616
Email: notifyuse@flexdetox.world